Frequently asked questions

Hotel RETRO is in central Haskovo at 7 Osvobozhdenie Boulevard. The Location page includes a map, directions to the hotel and ideas for places to visit during your stay.

Yes. The hotel provides free private parking with covered and open-air spaces for guests. Parking spaces cannot be reserved in advance. If you have any questions on arrival, please call reception.

Hotel RETRO is in central Haskovo, around a 500-metre walk from the main pedestrian area. The Location page has routes and suggestions for walks.

There is currently no dedicated charging station; we are working on providing one. Guests with electric vehicles are welcome. By prior arrangement with reception, we can assist with charging from a standard electrical socket using your own compatible portable charger.

No. The contact form sends an inquiry to our team and does not confirm a reservation on its own. To book online, use the availability and prices button and complete the steps until you receive confirmation. For inquiries by email or through the form, wait for explicit confirmation from the hotel.

Open online booking and enter your stay dates, number of guests and children’s ages if travelling with children. You will see available rooms, current prices and the terms of the offered rates.

The price depends on the dates, number of guests, room type and selected rate. In online booking you can review the price and included services before completing your reservation.

The payment method and deadline depend on your selected rate. Review the terms before completing the reservation and in your confirmation. Contact us with any questions.

Changes and free cancellation depend on the terms of the specific rate and the cancellation deadline. Check your reservation confirmation. For assistance, email us with your booking details.

Yes. We issue invoices for accommodation, business trips and organised events. Please provide billing details when booking or at check-in. The invoice can be provided on site or sent by email.

You will receive confirmation after completing your reservation. You can review the details in the email you receive and in your guest account.

Check-in is after 14:00 and check-out is by 12:00. Reception is open 24 hours a day.

You can request early check-in in advance. It depends on availability and must be confirmed by reception. Contact us to arrange your arrival time and the conditions.

Late check-out is possible subject to hotel occupancy and carries an additional charge. Please confirm availability, timing and the extra charge with reception.

At check-in you must present a valid identity document for your hotel registration.

Smoking is not allowed in hotel rooms or indoor common areas. Designated smoking areas are available in the garden of Bar & Dinner RETRO and on the shared terraces on floors one to three. The terraces are at the end of each floor’s corridor, beside the second staircase.

Yes. We accept pets weighing up to 5 kg. Please notify reception when booking and present a veterinary passport showing up-to-date vaccinations.

We process the personal data needed for your reservation, check-in and fulfilment of our legal obligations in accordance with Regulation (EU) 2016/679 and applicable Bulgarian legislation. Details of processing and your rights are provided in the website's Privacy Policy.

Yes. Reception is open 24 hours a day. If you plan a late arrival or need assistance on the way, please contact our team.

The hotel has luggage storage. Please contact reception to arrange drop-off and collection.

Choose from single rooms, KING, TWIN and FLEX double rooms, a COMFORT triple studio and an apartment with a balcony. ECONOMY categories are also available. Explore the descriptions and amenities of each room type, then check online booking for availability on your dates.

KING rooms have a double bed; TWIN rooms have two separate beds. FLEX rooms allow two separate beds or a double-bed arrangement. State your preference when booking; availability is confirmed for your selected room type and dates.

Yes. The website features a FLEX double room with a balcony and an apartment with a balcony. Select the corresponding room type and check availability for your dates.

Rooms have a private bathroom, air conditioning, TV, mini fridge, coffee and tea set, free Wi-Fi, hairdryer and toiletries. Complimentary mineral water, coffee and tea are replenished daily. The specific amenities and bed arrangements are described for each room type.

Children up to and including 6 years stay free of charge, within the room’s capacity. When booking, state the number of children and their ages on the check-in date to receive suitable options and the correct price.

Yes. A baby cot is provided free of charge on advance request and subject to availability. Request it when booking so we can confirm availability.

This depends on room type and availability. For a confirmed request, the price is €15 per person per night. Please arrange the extra bed with reception before arrival.

Yes. The lift reaches the third floor. ECONOMY rooms are on the fourth floor, requiring one additional flight of stairs. If stairs are difficult for you, please contact us before booking.

Free internet access is available to guests.

Breakfast is included in the BB rate; RO is room only. Breakfast is served daily from 07:00 to 10:00 in the hotel restaurant, with a choice from the menu.

Bar & Dinner RETRO offers Bulgarian classics, Italian flavours, signature desserts and selected wines. Browse the menu by category on the website, including new dishes and breakfast and brunch options.

Bar & Dinner RETRO is open daily from 07:00 to 23:00. For table reservations or questions about your visit, call the restaurant directly.

To reserve a table, call +359 897 09 19 19. We recommend booking in advance, including for guests staying at the hotel.

Yes. Room service is available daily from 11:00 to 22:00. For orders and further information, please contact reception.

Yes. Hotel RETRO has a conference hall for training, presentations, seminars and corporate events. Various layouts are possible, including theatre, classroom and round table. Capacity, equipment and price are agreed according to the event’s format and date.

Send an inquiry with your preferred dates, approximate number of participants or guests and required services. For an event, specify the format and duration; for accommodation, the number of nights and preferred rooms. Our team will confirm the options and conditions.

Our guide includes the Monument of the Holy Mother of God, the bell tower, the Old Clock Tower, the Regional History Museum and Paskalev House. The Location page has descriptions, routes and links to official visitor information.

Yes. The monument and bell tower are near the hotel and suitable for a walk. Our guide provides more information and directions.

Our guide includes Yamacha Park, Kenana Park, the City Garden and walks through central Haskovo. Choose a place according to the time available and open its route.

For trips outside the city, explore our suggestions for Aleksandrovo, Uzundzhovo, Perperikon and Mineralni Bani. The Location page has information about the sites and links to plan your visit.